Quick Connect

 

Supporting your success.

We take great pride in our commitment to providing the industry’s highest level of customer support. 

No more calling far away places and being transferred from one support representative to another. 

Speak directly with the PSSC Labs Technician who will handle the Support Ticket until it is 100% resolved to your satisfaction. Please use the form below to create a new support ticket or ask a question. We aim to respond to each Support ticket within 3 hours. If you do not hear from a Support Technician within 24 hours please contact PSSC Labs at 949-380-7288.

Please Note

  • If you already have an open support ticket, please reply to your ticket email instead of using this form.
  • When creating a new ticket, please be as descriptive as possible so we can assist you better. 

Locating Your Serial Number

The PSSC Labs support team is here to help you through troubleshooting your hardware and software related issues, but we will need to know a little bit about your computer in order to be truly effective. To help us with this, please locate your PSSC Labs serial # and have it available when contacting the support team. The serial # will quickly provide us with the hardware and software configuration, as well as any relevant warranty information. The PSSC Labs Serial # is 6-digits and will start with a 3. For example: 379884

The first method to use when looking for the Serial # is to see if it is hard coded into the machines DMI. To determine this, run “dmidecode -t 1 | grep Serial”, which should output a Serial #. If the Serial # is not programmed into the DMI, you will need to locate the Serial # physically on the machine chassis itself.

Depending on the type of PSSC Labs computer you have, the Serial # may be in a few different locations. For most 1U rackmounted chassis we provide, the Serial # will be placed on a screw-on tab on the front-left of the machine. Simply unscrew the thumbscrew and pull the tab out to reveal a label with the Serial # on it. For most 2U and larger rackmounted machines, as well as desktop PowerStations, the label with the Serial # is usually easily located on the rear of the machine.

If you are having difficulty locating the Serial #, please let us know first thing when contacting support so we can assist you with locating it.

Open a Support Ticket

If a form does not appear below, please email our Support team directly at:  

helpdesk@pssclabs.com

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